RETURN TIME PERIOD
If you are not completely happy with your purchase, we are happy to offer the option to return.
Please read the return criteria conditions carefully to ensure you are eligible to return.
Exchanges: depending on stock levels we might be able to exchange your item(s). Please submit your return/exchange request and our customer service team will be able to help you.
Customers will be responsible for any shipping and handling charges to return any unwanted items. We do not provide prepaid return labels, so you will need to organise this with your local courier. We take no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by us. Please note that original shipping charges and taxes/duties are non-refundable.
CHARLIE HOLIDAY returns department operates Monday-Friday.
Once your return is received in our warehouse, we will inspect and process the goods within 48 hours. You will be informed via email confirming your refund/store credit, and how it is being processed.
TERMS AND CONDITIONS
2. CHARLIE HOLIDAY cannot accept COD deliveries.
For returns outside of Australia please submit your return request through firstname.lastname@example.org
International returns can only be accepted for a refund or store credit. Exchanges are not an option at this time.
Return processing may take up to 6 business days of receiving to complete.
We are unable to process your store credit until your item is received and has been inspected by us.
Duties, taxes, and VAT are not refunded on international returns.
The cost of return shipping is at the customer's expense, we do not add credit for the cost of return postage.
We recommend you keep a copy of your return tracking number to allow you to track and monitor your return. We do not accept responsibility for items that are lost or damaged by your chosen courier when being returned to us.